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White-Glove Solutions

Explore our bespoke logistics services, designed exclusively for the world’s finest symphony orchestras and their priceless musical instruments.

Project Management & Tour Planning 

Full-Spectrum project management from early-stage planning to flawless on-site execution. 

Careful vetting of vendors and management of air and ground transportation bookings. 

Accurate budgeting, reflecting tight performance schedules, expedited customs processes, and intricate instrument handling requirements. 

 

Collaboration with all stakeholders, including orchestra staff, stage crews, presenters, venues, carriers, airport and warehouse personnel, and customs authorities. 

Continuous risk evaluation and contingency planning to minimize potential disruptions at every phase of the tour. 

Stack of black and red orchestra flight cases backstage at a concert hall.
Rows of orchestra flight cases lined up in a warehouse with staff nearby.

Specialized Handling of Musical Instruments 

Expert loading and stacking protocols for delicate, antique, and high-value instruments, including masterpieces by Stradivarius, Guarneri, and Guadagnini. 

 

Preventive measures and risk management to protect the integrity of musical instruments. 

Climate-controlled transport to protect instruments during transit

On-Site Attendance & Coordination 

Advance preparation and supervision of palletizing, de-palletizing, aircraft loading and unloading, concert hall load-ins and load-outs, and customs inspections. 

Proactive, real-time problem-solving ensuring flawless execution throughout the tour. 

Peace of mind for musicians and management, allowing full focus on performance while we manage logistics with hands-on support. 

Cargo hold with orchestra instruments and cases secured for transport.
Violin placed on customs paperwork for CITES compliance checks.

Customs Documentation & CITES Compliance 

Expert guidance on CITES and endangered species for seamless international concert logistics. 

Preparation and/or management of ATA/TECRO Carnets, CITES permits, and customs clearance. 

Streamlined processes and administrative efficiency saving time for orchestra staff while ensuring full compliance. 

SAFEGUARD LEGACY · TRUST · DELIVER EXCELLENCE · INTEGRITY · EXPERTISE ·

ANTICIPATE EVERY OVERTURE · DEDICATION · FLAWLESS EXECUTION · CULTURE IN MOTION · WHITE-GLOVE SOLUTIONS ·

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